FAQ
Have questions? We've got answers!
Orders
Shopping with us is easy! Just follow these steps:
- Browse our collection and select the items you love.
- Choose your size and click 'Add to Cart'.
- Go to your shopping bag and click 'Checkout'.
- Enter your shipping details and select a payment method.
- Review your order and click 'Pay Now' to confirm.
Once your order is placed, you will receive a confirmation email containing your Order Number and the details of your purchase. If you do not see it in your inbox, please check your Spam or Junk folder. If you still haven't received it, please contact us.
Yes, as long as your order has not yet been dispatched, you can update your address.
For security reasons, the billing address cannot be changed manually once an order is placed. If you need to update your details for an invoice, please contact our support team immediately.
Shipping & Returns
From our Dubai store, we currently ship exclusively within the UAE. For international orders, please visit our global website: ipekciotantik.com
We ship orders on business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.
We process orders within 24 hours. Orders within Dubai are usually delivered within 1-2 business days. For other Emirates, delivery takes 2-5 business days.
We accept returns within 14 days of delivery, provided the items are unused, unwashed, and in their original packaging with tags attached. Please contact our support team to initiate a return.
Products
We have a detailed Size Guide available on every product page. We recommend measuring yourself and comparing your measurements with our chart to find the perfect fit.
Sustainability is at the heart of our brand. We proudly use natural, eco-friendly fabrics like hemp, linen, and Tencel. You can learn more about our ethical practices and materials on our Sustainability page.
At the moment, we do not offer gift cards, but we are working on introducing them in the future.
Fabric Care & Longevity
Yes, our collection is designed for the timeless wardrobe and everyday elegance. Natural fibers like Linen and Hemp are renowned for their durability; Hemp is even three times stronger than cotton. These pieces are crafted to age gracefully and actually grow more beautiful with every wash and wear.
We recommend avoiding high heat to maintain the soft, airy structure of fabrics like Muslin. For best results, and to ensure wool and heavy knits do not lose their shape, you should lay them flat to dry on a level surface instead of hanging them.
Your garments should be maintained in natural and healthy environments to protect their unique structures. Storing them properly reduces product damage and ensures the longevity of your capsule wardrobe.
Unlike synthetic materials, natural luxury fabrics develop a unique character over time. Linen develops a noble texture with use, and Hemp naturally develops a softer, more distinctive character as it ages, making it a conscious and evolving staple for your closet.
Absolutely. Tencel™ offers a skin-friendly, silky-soft touch that is gentle on both you and the environment. Additionally, Hemp is naturally hypoallergenic, and Muslin features a feather-light, breathable structure that provides effortless comfort in warm climates.