Once your order is placed, you will receive a confirmation email containing your Order Number and the details of your purchase. If you do not see it in your inbox, please check your Spam or Junk folder. If you still haven't received it, please contact us.

Yes, as long as your order has not yet been dispatched, you can update your address.

From our Dubai store, we currently ship exclusively within the UAE. For international orders, please visit our global website: ipekciotantik.com

We process orders within 24 hours. Orders within Dubai are usually delivered within 1-2 business days. For other Emirates, delivery takes 2-5 business days.

We accept all major credit and debit cards (Visa, MasterCard). We also offer "Buy Now, Pay Later" options via Tabby / Tamara, allowing you to split your payments into installments.

We accept returns within 14 days of delivery, provided the items are unused, unwashed, and in their original packaging with tags attached. Please contact our support team to initiate a return.

Yes! You can choose the "Pick Up" option at checkout. We will notify you via email when your order is ready for collection at our store.

Please contact us immediately with your order number and a photo of the item. We will arrange a replacement or refund for you as soon as possible.

No, you can place an order as a guest. However, creating an account allows you to track your orders easily and saves your details for faster checkout in the future.